Refund policy

We have a 30-day return policy for buyers in the USA & 14-day return policy for international buyers, which means you have 30 days (or 14-days) after receiving your item to request & finalize a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@IndustrialMates.com. If your return is accepted. You will be required to ship it back to us immediately. Failure to return an item within 14 days of placing a return request revokes the return permanently. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@IndustrialMates.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Although we offer exchanges, The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PLEASE READ OUR REFUND & SALES POLICIES, BOTH WILL BE APPLIED TO ALL RETURNS.